Terms of Service

Effective Date: May 17, 2026
Business Name: SLO County Creative
Website: slocountycreative.com
Email: elevate@slocountycreative.com

Welcome to SLO County Creative. By visiting our website, submitting a form, booking a call, accessing a client gallery, purchasing a service, or working with us, you agree to the following Terms of Service.

Please read these terms carefully.

1. About SLO County Creative

SLO County Creative provides creative services for brands and businesses, including branding, website design, photography, video, drone media, visual content, and related creative strategy.

Our services may be offered through our website, booking pages, proposals, contracts, client galleries, email communication, or third-party platforms.

2. Use of This Website

You agree to use this website for lawful purposes only.

You may not use this website to:

Submit false or misleading information
Attempt to access private areas of the website
Copy, steal, or misuse website content
Disrupt the website or its services
Use the website in a way that violates any law or third-party rights

We reserve the right to update, limit, or remove website content at any time.

3. Discovery Calls and Project Inquiries

Submitting a form, booking a call, or contacting SLO County Creative does not create a client relationship by itself.

A project begins only after both parties agree to the project scope, timeline, pricing, and terms. This may happen through a written proposal, invoice, contract, email agreement, or other written confirmation.

4. Services and Project Scope

Each project may include a specific scope of work, deliverables, timeline, payment terms, usage rights, and revision limits.

Services may include, but are not limited to:

Brand identity
Logo design
Website design
Photography
Video production
Drone media
Editing
Visual content creation
Creative strategy
Client galleries
Digital file delivery

Any work outside the agreed project scope may require additional fees.

5. Payments

Payment terms will be listed in the project proposal, invoice, agreement, or checkout page.

Depending on the project, SLO County Creative may require a deposit, partial payment, full payment, or scheduled payments before work begins or before final files are delivered.

Late payments may delay project timelines, delivery, publishing, or final file access.

6. Cancellations and Rescheduling

If you need to cancel or reschedule a project, session, shoot, or meeting, please contact us as soon as possible.

Rescheduling may depend on availability. Deposits, retainers, or booking fees may be non-refundable depending on the agreement for that project.

Weather, location access, illness, safety concerns, or other unexpected situations may require a shoot or project date to be rescheduled.

7. Client Responsibilities

Clients are responsible for providing accurate information, timely feedback, project assets, approvals, access credentials, brand materials, written content, and any other items needed to complete the project.

Delays in client feedback or materials may delay the project timeline.

Clients are responsible for reviewing all final materials before approval, publishing, printing, or public use.

8. Website Design Services

For website projects, the client is responsible for any third-party costs unless otherwise stated. These may include:

Domain registration
Website hosting
Website builder subscriptions
Plugins or apps
Stock images or music
Fonts or licenses
Email services
Booking tools
E-commerce tools
Maintenance plans

SLO County Creative is not responsible for outages, platform changes, price changes, or issues caused by third-party website providers.

9. Photography, Video, and Creative Media

SLO County Creative retains copyright ownership of original photos, videos, designs, and creative work unless a separate written agreement states otherwise.

Clients receive usage rights based on the project agreement. Usage rights may include personal use, business use, marketing use, social media use, web use, or other agreed uses.

Gallery access or file delivery does not automatically grant permission to resell, redistribute, edit, alter, or transfer the work to another party unless written permission is provided.

10. Portfolio and Promotional Use

Unless otherwise agreed in writing, SLO County Creative may display completed work, behind-the-scenes content, photos, videos, websites, designs, logos, or project examples in our portfolio, website, social media, marketing materials, proposals, or case studies.

If a project includes private, confidential, or unreleased material, the client should notify SLO County Creative in writing before the project begins.

11. Revisions

Projects may include a specific number of revisions or rounds of feedback. Revision details will be listed in the project agreement or proposal.

Additional revisions, major changes, direction changes, or requests outside the original scope may require additional fees.

12. Client Galleries and File Delivery

Client galleries may be delivered through Pixieset or another file delivery platform.

Galleries may be available for a limited time. Clients are responsible for downloading and backing up their final files before gallery expiration.

SLO County Creative is not responsible for storing files forever unless a separate storage or archive agreement has been made.

13. Print, Product, and Digital Orders

If prints, products, or digital downloads are available through a gallery or online store, order details, production times, shipping, taxes, and payment processing may be handled by third-party providers.

SLO County Creative is not responsible for delays caused by shipping carriers, print labs, payment processors, or third-party vendors.

14. Third-Party Platforms

Our website or services may use third-party platforms such as hosting providers, website builders, scheduling tools, payment processors, email services, gallery delivery platforms, analytics tools, or social media platforms.

By using those platforms, you may also be subject to their own terms and privacy policies.

SLO County Creative is not responsible for third-party platform outages, errors, policy changes, pricing changes, data loss, or service interruptions.

15. Intellectual Property

All content on this website, including text, images, videos, graphics, logos, designs, layouts, and branding, is owned by SLO County Creative or used with permission.

You may not copy, reproduce, modify, sell, distribute, or use our website content without written permission.

16. Client-Provided Materials

Clients confirm that they have the rights to any logos, images, videos, music, copy, files, trademarks, or other materials they provide to SLO County Creative.

Clients agree not to provide materials that violate copyright, trademark, privacy, publicity, or other rights.

17. No Guaranteed Results

SLO County Creative works to provide high-quality creative services. However, we do not guarantee specific business results, sales, leads, search rankings, social media growth, website traffic, or revenue outcomes.

Creative work can support your business, but results may depend on many factors outside our control.

18. Limitation of Liability

To the fullest extent allowed by law, SLO County Creative is not liable for indirect, incidental, special, or consequential damages related to your use of this website, our services, third-party platforms, or delivered creative work.

Our total liability for any claim is limited to the amount paid for the specific service related to the claim.

19. Indemnification

You agree to hold harmless SLO County Creative from claims, damages, losses, or expenses resulting from your misuse of our website, your violation of these terms, your use of delivered work outside the agreed rights, or materials you provide that violate third-party rights.

20. Privacy

Your use of this website and our services is also subject to our Privacy Policy.

21. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with a new effective date.

Continued use of the website or services after changes are posted means you accept the updated terms.

22. Contact

For questions about these Terms of Service, contact:

SLO County Creative
San Luis Obispo County, California
Email: elevate@slocountycreative.com
Website: slocountycreative.com